Allergies & Intolerances Consultation

Your initial appointment fee includes comprehensive support before, during, and after your consultation, ensuring you feel fully guided every step of the way.   Consultation Your consultation will take place via Charm, our secure, HIPAA-compliant platform. We will ensure you are fully set up in advance. Appointments typically last around 50 minutes and provide dedicated time to explore your concerns in depth. You can also access any shared documents after your appointment and communicate with the team through this platform. Questionnaire & New Patient Forms Once your consultation is booked, our patient coordinator will be in touch to set you up on our secure patient portal and provide a detailed new patient questionnaire and forms. This is carefully reviewed by Dr Prince ahead of your appointment, so we encourage you to include as much detail as possible.   Video Review (if required) Depending on your concerns and questionnaire responses, Dr Prince may request a video of your baby feeding. This allows for a more thorough assessment prior to your consultation. ​ Individualized Treatment Plan Following your appointment, Dr Prince will provide a personalized treatment plan tailored to your baby’s needs. Our medical team will support you with any follow-up questions, coordinate prescriptions if needed, and arrange further testing where appropriate.   Ongoing Support Your appointment also includes three weeks of chat support with our medical team. This gives you the opportunity to ask questions, share updates on your baby’s progress, and receive guidance as you implement your treatment plan.

If you are a new patient you will be able to choose between the following options: • Reflux & Colic Consultation • Feeding Aversion Consultation • Allergies & Intolerances Consultation Of course, we know that these conditions are not cut and dry, and often impact one another. Please choose the consultation type that best describes your main concern, but know that during your appointment we will also cover any connected condtions or challenges you are having. There is no need to book more than one consultation.

After your payment is submitted, you will receive an email from support@cryingcolicandbeyond.com (mailto:support@cryingcolicandbeyond.com)(please add this to your address book to avoid it being filtered to spam). This email will include instructions for accessing our secure, HIPAA-compliant patient portal and completing your required new patient paperwork and questionnaire. Please note that the appointment time selected at checkout is considered a preferred request only and is not confirmed until all required paperwork has been completed and you receive an official appointment confirmation through our Charm scheduling system. Once your paperwork has been received, you will be all set up for your consultation. If your new patient paperwork and quetionnaire is not received within the state time frame we reserve the right to postpone or cancel your consultation. To avoid delays, we recommend completing all paperwork as soon as possible. Please note: Processing times may vary, particularly for payments submitted before 9am/after 6pm PDT, over the weekend, or on holidays. If you have not received an email from us within a reasonable timeframe (typically around 24 hours), please check your junk/spam folder or reach out to our team.

If your baby is in pain or discomfort, we know that waiting even an extra day can seem like a lifetime. Before you schedule your new patient consultation you will have the opportunity to select the appointment time you would like based on Dr. Prince's availability. We typically post available slots no further than one week in advance. That said, if none of the available appointment times are suitable please contact us at info@cryingcolicandbeyond.com.(mailto:info@cryingcolicandbeyond.com) We will work with you to set up an appointment time that works for you and your little one and aim to have you seen as soon as possible. 95% of patients are seen within one week of requesting a consult. Typically, any emails will receive a response within 12 hours. If you do not hear from us please check your junk/spam filters. ​

Because Dr. Prince works with families across the globe, we understand that timing can be tricky. If you do not see an available appointment time that will work for you and your baby, please send us an email with your preferred day of the week, time, and time zone. We will always do our best to accommodate you. You can email us at: info@cryingcolicandbeyond.com (mailto:info@cryingcolicandbeyond.com) Our standard is to reply within 12-24 hours. If you do not reeive a response within this time, please check your junk/spam filters.

1. New Patient Paperwork & Questionnaire Requirements: All required new patient paperwork and questionnaire must be completed before an appointment can be confirmed and officially scheduled. The appointment time selected during booking is considered a preferred appointment request only and is not guaranteed. Your appointment is not confirmed until all required paperwork has been received and you have received an official confirmation through our Charm scheduling system. A completed questionnaire is required at least 24 hours prior to your scheduled consultation (unless otherwise agreed). If the required paperwork and questionnaire are not received, the requested appointment time may be released. In such cases, a $100 USD cancellation fee will be deducted from any applicable refund. Please ensure your email address is correct when booking so you can receive all communications and reminders. 2. Scheduling & Appointment Confirmation: Appointments are confirmed only after payment is received and all required paperwork has been completed. 3. Cancellations & Rescheduling: We understand that life happens, especially with children! • Appointments may be rescheduled with at least 4 hours’ notice at no additional cost. • Changes made with less than 4 hours’ notice or missed appointments are non-refundable. • To cancel and request a refund, at least 4 hours’ notice is required. Refunds will be issued minus a $75 administrative fee. • If an appointment is not scheduled within 7 days of payment, the consultation fee is non-refundable. • Completed appointments are non-refundable. 4. No Shows / Unable to Proceed: If you do not attend or are unable to proceed at the scheduled time, no refunds will be issued. 5. Payment & Scope of Services: The appointment fee includes the initial consultation, symptom review, and development of an individualized treatment plan. Additional recommendations, testing, or treatments may involve separate costs and will be discussed during your visit. 6. Ongoing Support: New patient appointments include 3 weeks of support as outlined in your plan. Additional services beyond this period may require separate fees. 7. Communication: You may contact Dr. Prince’s team during your support period via designated channels. Responses are provided during business hours. 8. Privacy & Confidentiality: All personal and medical information is kept confidential in accordance with applicable privacy laws. 9. Medical Emergencies: For urgent or emergency concerns, please seek immediate care from an appropriate healthcare provider or facility. 10. No Refunds / No Guarantees: Once services have been rendered, including consultations and support, no refunds will be issued. Services are individualized, and specific outcomes cannot be guaranteed. Changes & Agreement: We reserve the right to update these terms at any time. By booking, you acknowledge that you have read and agree to these policies. If you do not agree, please do not proceed. Continued use constitutes acceptance of any updates.